Help

Payment Information

1.We accept all major Credit Card (American Express / Discover / Mastercard / Visa)

It is important to update your credit information when you get a new card. Any issue with payment can delay processing your order.

2. We accept money orders, cashier’s checks or cash. We do not accept checks.

Shipping Information

Vocal Apparel ships mostly via UPS Monday through Friday except Holidays. Standard Shipping Charges will be applied to all shipments.

UPS Ground (3-7 days, determined by destination) - Most cost effective

UPS 3 Day Select

UPS 2nd Day Air

UPS 2nd Day Air AM

UPS Next Day Air

FOR INTERNATIONAL ORDERS,

UPS Worldwide

USPS

DHL

FedEx

*Price depends on weight of box and destination.

Processing

We do our best to process orders on the same day. However, we do ask for 1-3 business days to process and ship your order.

If your order must be shipped on the day you place your order, please call 213 746 4002.

Return Policy

We’ll gladly accept unworn, unwashed or defective merchandise purchased from us for return. Once you receive your merchandise, please check the merchandise immediately. You must request a return authorization within 10 BUSINESS DAYS of receipt of merchandise.

To request a return authorization(RA), please email to returns@vocalapparel.com. We only accept return request through email. To start a return request, please click here.

Your return request must include company name, invoice number, style number and colors, quantities and reason for return, if damaged, the picture of damages must be attached.

Once you receive a return authorization (RA) number, please mail the returns to:

Vocal Apparel

Attn: Return Department

4063 S. Adair St.

Los Angeles, CA 90011

All returns must be received to the address within 30 days or RA will be voided. All returns must have RA number on the packages.

We recommend you to send your return via an insured carrier such as UPS or FedEx to verify receipt of the return.

We are not responsible for lost returns. Customers will be responsible for all shipping charges incurred for delivery.

We do not accept incomplete pre-packs retuned to us or garments used.

All sale items or discounted items are deemed FINAL and cannot be returned.

All issues regarding returns must be directed to returns@vocalapparel.com.

Return without RA will be refused and will be returned to sender.

No Refund Policy

All sales are not subject to a refund. Store credit will be issued for all your returns.

All sale items or discounted items are deemed FINAL and cannot be returned. SHIPPING CHARGES ARE NOT REFUNDABLE.

Restocking Fee

There is a 20% restocking fee for any overdue returns.

A 20% restocking fee will be applied to any packages that are refused by the buyer.